Frequently Asked Questions

    • Evaporative dry eyes are caused by a lack of meibomian gland oil (lipids) being supplied to the tear film on the surface of the eye.

    • The EyeGiene® Insta-Warmth System™ warms the eyelid, thinning meibomian gland oil, thereby allowing it to flow more easily onto the surface of the eye..

    • That’s the beauty of the EyeGiene® System; it’s portable and convenient, so no need to microwave it, boil it, or put in on the stove.

    • Simply remove the Warming Wafers from their sealed foil package and place in the EyeGiene Eye Mask.

    • Yes. In most studies done with warm compresses, the target temperature for thinning the meibomian gland oils is 40℃-45℃ (104℉-113℉).

    • This is the temperature provided by The Insta-Warmth System™ when used in conjunction with the EyeGiene® Eye Mask.

    • The wafers activate automatically when removed from their sealed foil package and placed into the EyeGiene® Eye Mask.

    • The EyeGiene® System reaches the target temperature within a few minutes, giving you time to relax, get comfortable, and put on the mask.

    • The warmth will continue for over 10 minutes. Once the temperature cools, you may remove the mask.

    • The Eyegiene® System starter kits come complete with one eye mask and 10 pairs (20) of Warming Wafers.

    • The refill kit has 30 pairs of Warming Wafers.

    • The EyeGiene® Eye Mask can be hand washed in cold water with dishwashing or delicate laundry detergent, and air dried.

    • The Mask may last 3- 6 months or longer depending on the frequency of washings.

    • You may choose to wash your Eye Mask as often as desired.

    • As with any warming product, individuals may react differently to The EyeGiene® System.

    • If there is any concern, patients should ask their doctor prior to use.

    • Consult your eye care specialist before using EyeGiene® if you have recently undergone any surgical procedures on your eyes or eyelids including LASIK or cataract surgery.

    • No, to prevent possible cross-contamination of possible eyelid infection, the EyeGiene® Eye Mask should only be used by one person.